Craig Ross noticed when inspectors went into Student Housing after move out there would be high volumes of tickets for each specialty group in Facilities to respond to. This led to more personnel being dispatched to fix cosmetic issues with specialized staff. They have reviewed the standards for flagging failures in the room inspections process to not over index failures and waste resources. In addition, the tickets will go to supervisors to review rather than dispatching too many resources to get rooms back to appropriate standards.
Fellow Change Agents:
Melissa Smith, Callie Long, Shawn Harding
Impact of idea:
Fewer resources will be sent to repair minor issues and better use our Facility teams time.
