Penny was frustrated about needing specific documentation for booking fees associated with using our Concur Travel tool. We reviewed the Concur process and decided to cover the booking fees centrally and only require documentation of the actual travel expenses going forward.
Fellow Change Agents:
Katrina Yoakum, Lori Gutsch, Stephanie Howser
Impact of idea:
This will simplify the documentation and reduce frustration with Concur Travel.
