A staff member using Jay Bot to research KU travel information noticed that while the tool could provide helpful answers, it did not identify the source where the information came from. In one example, Jay Bot provided guidance related to international cell phone reimbursement and referenced “Group One” employees. When the user asked Jay Bot to provide the source for the information, it responded, “Uh oh, I’m stumped.”
The idea was submitted through Jayhawks Elevate to improve Jay Bot by allowing it to identify and link users directly to the source of the information provided in its responses. The Jayhawks Elevate team connected with KU IT to review the request and determine whether the functionality could be added. Travel Services supported the enhancement, and KU IT worked with the Jay Bot configuration to implement the change.
After the update was completed, the original submitter tested Jay Bot and confirmed that the new source-link feature worked successfully. Jay Bot can now identify the source of the information it provides and direct users to the supporting KU resource for additional context and verification.
Fellow Change Agents:
- Nichole Huff
- Stephen M. Donly
- Lori Gutsch
Impact of idea:
Improved the Jay Bot user experience by allowing users to quickly identify and access the source behind its responses. This makes it easier to verify information, review the full guidance, and confidently share official KU resources with others.
