Deanna in the Provost Office identified opportunities to improve KU's Alcohol Service at Events request process. The existing process relied on a legacy form and manual routing that could result in incomplete submissions, additional follow-up, limited visibility into approval status, and inconsistent tracking of requests.
The Provost Office and KU IT partnered to evaluate the process and identified TeamDynamix as a solution. A new TDX form and workflow were developed to provide more structured data collection, conditional form logic, approved-location selections, automated approval routing, notifications, requester visibility, and centralized tracking.
The updated process provides a stronger foundation for managing Alcohol Service requests while improving visibility, consistency, accountability, and the experience for those submitting and processing requests.
Fellow Change Agents:
- Deanna Goscha
- Ann Reed
Impact of idea:
- Simplified user experience with automated routing and notifications.
- Centralized tracking for improved visibility, accountability, and auditability.
