Ben Brassart began to notice not all new hires were getting consistent training on Service Now when they joined the team. Once he surfaced this idea, IT has developed and deployed some up to date Service Now training to their new employees. In addition, they have a plan to help address the new employees and refresher trainings in the future to keep everyone on equal footing.
Fellow Change Agents: Tom Roderick and Tom Johnson
Impact of idea:
A better equipped IT staff who can utilize Service Now to its fullest capacity will result in better service to our campus customers.
