A small checkbox in FITC was causing a big headache. When staff submitted non-catalog requisitions, they often overlooked the “Negotiated” box. If it wasn’t checked, the request would get routed for manual PO creation to the SSC team. That meant delays, extra emails, and multiple purchase orders for a single requisition. One team member, Ephrom, received multiple emails everyday just to fix these errors, each one taking time away from more strategic work.
To solve it, the team proposed a simple fix: update the system so the “Negotiated” box is checked by default, while still allowing users to uncheck it when needed.
That change is now live. The process is more efficient, errors are reduced, and fewer manual corrections are needed. This is saving time for both departments and SSC staff.
Fellow Change Agents:
- Zach McElfresh
- Colette Gillespie
- Judy Hamner
Impact of idea:
$4,875 in annual efficiency savings / 195 hours of staff time
