Elise Stella and others were getting frustrated with the length of time Retroactive Funding Adjustments took to be approved and posted. She suggested a review of the process and form to be more streamlined and hopefully drive quicker turnarounds. There is now an improved RFA form with field enhancements and the team consolidated the previous two forms into one form. This should reduce the number of errors, highlight processing time in each step, and give a more accurate depiction of what is causing the RFAs in the first place to correct with better training.
Fellow Change Agents:
Pam Burkhead, Melissa Bissey, Penny Kellum, Cheryl Harber, and Alicia Reed
Impact of idea:
A reduction in errors and the streamlined process should save $5,000 annually in efficiency
