When Teresa joined KU in January, she noticed how confusing parking rules and delivery logistics were for staff and outside vendors. From permits to loading zones, information was hard to find, and delivery drivers often wandered buildings unsure where to go—sometimes ending up with $50 tickets.
Teresa submitted an Elevate idea calling for clearer guides and directions. In response, KU Parking updated the Where to Park section of their website with a new Delivery Parking page. This single resource provides straightforward instructions for staff and drivers, making it much easier to get in and out of campus quickly.
Now, staff no longer need to create custom directions for every vendor, and drivers avoid confusion and costly tickets. The change has streamlined deliveries and improved the overall campus experience.
Fellow Change Agents:
- Teresa Fry
- Aaron Quisenberry
Impact of idea:
- Faster, more reliable deliveries
- Reduced staff time spent guiding vendors
- Fewer tickets and frustrations for delivery drivers
