Caty Movich began to see many of their units payments being delayed based on needing a Technology Procurement approval. Caty raised the concern about the lack of communication on this new process, its requirements, and how to complete a request quickly. The IT and Procurement teams were in the process of redesigning the original attempt at the Technology Procurement approval workflow. Now the process has been redesigned to create a workflow approval process where multiple approvals can happen simultaneously rather than in a sequential order. This will speed up the review process. In addition to the newly designed workflow, both teams created a communication and training efforts to explain to our campus partners the “why” behind these reviews along with Knowledgebase articles in the Finance Service Portal to help provide further transparency in the process.
Find more details about the process for Technology Purchases in our IT knowledgebase. Scroll down to the articles with "Technology Purchase" in the name.
Fellow Change Agents:
Caty Movich, Matt Ochs, Bill Rachal, Ben Lizak, Rob Randall, Erin Sommer
Impact of idea:
The improved communication and transparency will lead to less frustration with the process. The Technology Procurement reviews will also help find duplicate spend on similar software solutions to save KU money in the long run.
