Lori Haaga was frustrated that when accepting payments for open records requests, we were taking checks or cash. This would require her office to prepare deposit forms, cross campus to drop them off, and then wait until those funds deposited in the bank to recognize the payment. Once it was received, we tried allocating the small deposits to various units who helped pull the data. This manual process had significant delays for our customers and us processing them. She partnered with our E-Commerce group to create a TouchNet store to accept credit card payments to be automatically deposited into one location rather than being allocated to various departments. The store capability also allows for our Open Records request billing to insert a QR code as well to make paying easier.
Fellow Change Agents:
Parker Thomas Redel, Todd Dilley, Craig Alexander
Impact of idea:
Our customers can make payments online and our back office processes will be significantly improved.
