Your Ideas Matter

Simplifying Parking and Delivery Navigation on Campus

When Teresa joined KU in January, she noticed how confusing parking rules and delivery logistics were for staff and outside vendors. From permits to loading zones, information was hard to find, and delivery drivers often wandered buildings unsure where to go—sometimes ending up with $50 tickets.

Teresa submitted an Elevate idea calling for clearer guides and directions. In response, KU Parking updated the Where to Park section of their website with a new Delivery Parking page. This single resource provides straightforward instructions for staff and drivers, making it much easier to get in and out of campus quickly.

Now, staff no longer need to create custom directions for every vendor, and drivers avoid confusion and costly tickets. The change has streamlined deliveries and improved the overall campus experience.

Fellow Change Agents:
- Teresa Fry
- Aaron Quisenberry

Impact of idea:

• Faster, more reliable deliveries
• Reduced staff time spent guiding vendors
• Fewer tickets and frustrations for delivery drivers

One KU Onboarding Resource Guide

As Addison’s office transitioned into a One KU office, she and her team began experiencing the challenges of working across both KU Lawrence (KUL) and KU Medical Center (KUMC). Navigating badge access, parking, IT systems, and even scheduling meetings quickly revealed that resources were scattered, inconsistent, or in some cases, missing altogether. Addison recognized that without a consolidated guide, One KU teams would continue to struggle with duplicative effort and confusion.

In response, a collaborative group of HR, IT, and administrative staff from both campuses came together to design a single resource that would clarify what employees need to know when working between Lawrence and KUMC. Over a series of meetings, the team aligned information on badge access, parking privileges, IT systems, email and collaboration, HR/payroll processes, campus safety, tours, and room reservations. The resulting One KU Orientation & Resource Reference highlights where processes align and where campus-specific differences remain, helping employees know exactly where to start, what to request, and who to contact.

The resource is now live on both campuses: posted on the KU Lawrence HR Onboarding site and Affiliate site, and on the KUMC HR Onboarding site. Jody Milford and Paul Mintner confirmed ownership of updates for their respective campuses, ensuring the resource will remain current as systems evolve.

Fellow Change Agents:
- Addison Keegan-Harris
- Jody Milford
- Paul Mintner
- Nick Galindo
- Luke Mancillas
- Regina Casto
- Brittany Sanchez
- Tom Johnson

Impact of idea:

This project reduces confusion and delays for employees working across both campuses by providing a single, authoritative reference. Instead of piecemeal emails or word-of-mouth guidance, staff now have real-time access to clear instructions, saving significant time for employees and HR staff while improving onboarding consistency and overall employee experience.

Required Training for Financial System Access

Melissa Stewart and Dana Goble noticed that new hires often struggled with financial systems because there wasn’t a consistent training process in place. Each supervisor handled training differently, which led to confusion, mistakes, and extra work for the Help Desk. A lot of the questions we were getting could have been answered in training if everyone had gone through the same program.

To fix this, the team decided to create a streamlined training program for new hires. The training is tailored to their job roles and is now offered every week instead of every two weeks. An email with quick tips and training resources is sent out to new users to make sure they know about the resources and encourage them to attend training sessions. We’re also working on refresher training to address system updates and common issues. 

So far, the changes have made a big difference. New users are more prepared, the number of questions coming to the Help Desk has gone down, and 5 out of 6 new users have attended training. It’s been a great step toward making the system easier for everyone to use.

Fellow Change Agents: Hunter Rabe, Nolan Haire, Dawn Kilburn, Melissa Stewart, Colette Gillespie, Caitlin Wedel, Ramia Whitecotton

Impact of idea:

These changes will enhance the user experience, reducing the need for Help Desk interventions and saving valuable time and resources in the long run.

Reduce Capital Asset Entry Errors

Wendy Reese started to see an increase in errors for transactions being recognized as a Capitalized Asset.  When transactions are not recorded appropriately, the corrections are extremely time consuming for all parties involved. It is better for the organization to record them right the first time. Through her research, she found most transactions could be avoided with improved training tools and follow-ups. She partnered with Annie Rajaei in KUCR Financial Services to mimic their Capital Asset Training tipsheet to share with the Share Service Centers.

In addition to the tipsheet, when transactions are improperly recorded, she takes the opportunity to make all individuals in the approval workflow aware to catch the errors in the future.  These two steps will help provide the educational tools for our teams to succeed and improve the accountability of all workflow steps to catch errors before they are approved.

Fellow Change Agents: Annie Rajaei

Impact of idea:

$2,500 annually in efficiency savings with 50% reduction in correction entries

Revised KU Bookstore Purchasing Guidelines

Alex Todd was noticing how our previous KU Bookstore transaction limits of $200 on University Procurement cards was causing difficulties for their customers and training new employees.  Alex worked with KU partners to revise our guidance on purchases in the KU Bookstore to have no limit on KU/KUCR procurement cards.  The only limitation is for technology purchases which should always be done through a purchase order.  Because Alex and the Kansas Memorial Union team was willing to bring up an old policy and procedure for review, we made changes to improve our campus partners shopping experience.  

Fellow Change Agents: Katrina Yoakum, Heather Blanck, Mike Ayres, Jack Kredo

Impact of idea:

This change should lead to a smoother shopping experience for our campus partners to buy from our local KU Bookstore.