Your Ideas Matter
Jayhawks Elevate is successful because of you. Your ideas make us better. Below are some examples of processes being improved by your peer's ideas. Check out changes being made. Perhaps you have an idea to submit too!
Improve Approach to Student Housing Repairs
Craig Ross noticed when inspectors went into Student Housing after move out there would be high volumes of tickets for each specialty group in Facilities to respond to. This led to more personnel being dispatched to fix cosmetic issues with specialized staff. They have reviewed the standards for flagging failures in the room inspections process to not over index failures and waste resources. In addition, the tickets will go to supervisors to review rather than dispatching too many resources to get rooms back to appropriate standards.
Fellow Change Agents:
Melissa Smith, Callie Long, Shawn Harding
Impact of idea:
Fewer resources will be sent to repair minor issues and better use our Facility teams time.
Payroll Process Improvement
Penny Kellum's team has been dealing with an error message in payroll every time a CUN pay group was used on a pay line in payroll. This was the result of a coding change made 11 years ago for particular earnings codes. Those earnings codes are no longer in use but the error persisted. Penny and Melissa Bissey researched a possible solution and made adjustments in our coding to test. They were successful in implementing a way to bypass this error code and not make her team click through it when processing payroll transactions.
Fellow Change Agents:
Melissa Bissey
Impact of idea:
Payroll team will no longer have to click through this error message and save $625 annually in efficiency savings. The biggest benefit is not feeling the frustration any longer!
Improve Student Organization Financial Deposits
Erin Monaghan's team facilitates the deposit process for Student Organizations which requires all the student organizations to collect fees/dues with cash or checks. Typically our students don't have cash or checks readily available and the collection/deposit process for fees is manual. The process includes many steps for the student organization leadership, SSC, Student Accounts, and Accounting Services. We built TouchNet stores to allow credit card payments to be made and deposits of the funds will be automated without additional back office effort. This means student organization leaders will not have to collect and fill in deposit forms any longer!
Fellow Change Agents:
Todd Dilley, Jessie Hamm, Reggie Mitchell, Stephanie Rasys, Michelle Williams, Matt Lawrence, Leslie O'Neil, Kate Kemper, and Steven Johnson Jr
Impact of idea:
At least $2,000 annually in efficiency savings and better experience for our students
Student Organization Payment Request Process
Jessie Hamm had a manual process for reviewing payment requests, getting suppliers setup, and then payments created in our system. We have created a Finance Service request for SOFAs payment requests that utilizes workflow and automated report distributions for each team responsible for each task. This has allowed them all to get a daily worklist to focus on each morning rather than reacting to system notifications.
Fellow Change Agents:
Mike Lewis, Leslie O'Neil, Mary Sue Sledd, Krissie Druen, Reggie Mitchell, Stephanie Rasys, Erin Monaghan, Michelle Williams, Judy Hamner, Nolan Haire, Steven Johnson
Impact of idea:
This will streamline the request, approval, and coordination effort on getting payments done on time.
Concur Booking Fees Improvement
Penny was frustrated about needing specific documentation for booking fees associated with using our Concur Travel tool. We reviewed the Concur process and decided to cover the booking fees centrally and only require documentation of the actual travel expenses going forward.
Fellow Change Agents:
Katrina Yoakum, Lori Gutsch, Stephanie Howser
Impact of idea:
This will simplify the documentation and reduce frustration with Concur Travel.
