Your Ideas Matter
Jayhawks Elevate is successful because of you. Your ideas make us better. Below are some examples of processes being improved by your peer's ideas. Check out changes being made. Perhaps you have an idea to submit too!
Streamline Outside Scholarship Deposit Process
Deborah Rollf shared how disjointed the process of posting an outside scholarship can be for a student. This effort requires attention from Financial Aid, Accounting Services, and Student accounts to be sure the amount is recorded on the student account, recognized on the financial aid package, and deposited physically in our bank. These teams partnered to improve the existing excel tracking system they have used in the past to minimize errors and student impacts. They will also continue to look for more ways to make this process better.
Fellow Change Agents:
Mary Frances Riner, Mandy Tucker, Missy Somers, Gail Sherron
Impact of idea:
Fewer students will have a delay in having their aid posted accurately to their account.
Revise the Retroactive Funding Adjustment Process
Elise Stella and others were getting frustrated with the length of time Retroactive Funding Adjustments took to be approved and posted. She suggested a review of the process and form to be more streamlined and hopefully drive quicker turnarounds. There is now an improved RFA form with field enhancements and the team consolidated the previous two forms into one form. This should reduce the number of errors, highlight processing time in each step, and give a more accurate depiction of what is causing the RFAs in the first place to correct with better training.
Fellow Change Agents:
Pam Burkhead, Melissa Bissey, Penny Kellum, Cheryl Harber, and Alicia Reed
Impact of idea:
A reduction in errors and the streamlined process should save $5,000 annually in efficiency
Improve Approach to Student Housing Repairs
Craig Ross noticed when inspectors went into Student Housing after move out there would be high volumes of tickets for each specialty group in Facilities to respond to. This led to more personnel being dispatched to fix cosmetic issues with specialized staff. They have reviewed the standards for flagging failures in the room inspections process to not over index failures and waste resources. In addition, the tickets will go to supervisors to review rather than dispatching too many resources to get rooms back to appropriate standards.
Fellow Change Agents:
Melissa Smith, Callie Long, Shawn Harding
Impact of idea:
Fewer resources will be sent to repair minor issues and better use our Facility teams time.
Payroll Process Improvement
Penny Kellum's team has been dealing with an error message in payroll every time a CUN pay group was used on a pay line in payroll. This was the result of a coding change made 11 years ago for particular earnings codes. Those earnings codes are no longer in use but the error persisted. Penny and Melissa Bissey researched a possible solution and made adjustments in our coding to test. They were successful in implementing a way to bypass this error code and not make her team click through it when processing payroll transactions.
Fellow Change Agents:
Melissa Bissey
Impact of idea:
Payroll team will no longer have to click through this error message and save $625 annually in efficiency savings. The biggest benefit is not feeling the frustration any longer!
Improve Student Organization Financial Deposits
Erin Monaghan's team facilitates the deposit process for Student Organizations which requires all the student organizations to collect fees/dues with cash or checks. Typically our students don't have cash or checks readily available and the collection/deposit process for fees is manual. The process includes many steps for the student organization leadership, SSC, Student Accounts, and Accounting Services. We built TouchNet stores to allow credit card payments to be made and deposits of the funds will be automated without additional back office effort. This means student organization leaders will not have to collect and fill in deposit forms any longer!
Fellow Change Agents:
Todd Dilley, Jessie Hamm, Reggie Mitchell, Stephanie Rasys, Michelle Williams, Matt Lawrence, Leslie O'Neil, Kate Kemper, and Steven Johnson Jr
Impact of idea:
At least $2,000 annually in efficiency savings and better experience for our students
